Frequently Asked Questions
Everything you need to know about our premium cashmere collections and services.
What is the quality of the cashmere used in LISA YANG garments?
We exclusively use 100% premium Grade A cashmere sourced from Inner Mongolia. Each piece is crafted to ensure exceptional softness, durability, and a luxurious feel that improves with proper care.
How should I care for my cashmere pieces?
We recommend hand washing in cold water with a specialized wool detergent or professional dry cleaning. Always lay your garments flat to dry and store them folded rather than on hangers to maintain their shape.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via DHL Express. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What is your return policy?
Items can be returned within 14 days of receipt, provided they are in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I find my correct size?
Most of our styles are designed with a contemporary, slightly oversized fit. We provide a detailed size guide on each product page to help you compare our measurements with your own for the perfect fit.